FREQUENT QUESTIONS

SHIPPING AND DELIVERY

How long will my order take?

Delivery deadlines depend on the area where the shipment is made. For shipments to Peninsula and Balearic Islands, the deadlines range between 2 and 3 working days. For shipments abroad, deadlines can be extended up to 5 or 6 working days.

How much should I will pay for shipping costs?

In shipments to Spain - Peninsula, standard shipping costs in the online store of Calma House are 3.99 euros. Orders over 39.99 euros have free shipping costs. In sales season, free shipping will be for orders over 49.99 euros VAT included.

In shipments to the Balearic Islands the shipping costs will be calculated according to the weight and volume of each order.

In shipments to France and Portugal, standard shipping costs in the online store of Calma House are 6 euros. Orders over 60 euros have free shipping costs. In sales season, free shipping will be for orders over 69.99 euros VAT included.

For shipments to Belgium, Germany, Netherlands, Italy, Austria, Poland and Denmark, standard shipping costs in the online store of Calma House are 8 euros. Orders over 80 euros have free shipping costs. In sales season, free shipping will be for orders over 89.99 euros VAT included.

Can the country of delivery be different from the purchase?

No, the delivery country always has to match the country of purchase.

RETURNS AND EXCHANGES

What should I do if I get a defective article?

Contact us through email clientes@calmahouse.com. We will process as quickly as possible the replacement.

What should I do if I receive an incorrect item?

Contact us through email clientes@calmahouse.com. We will send as soon as possible a carrier who will deliver the right article and remove the wrong product.

What is the deadline to make a change or return?

The deadline for any return or change is 14 days once the order is received.

During the sales season, the return period is extended to 20 days from receipt of the order.

What is the procedure if I decide to make a change or return?

Send us an email to clientes@calmahouse.com. We will inform you of the whole process, depending on the exchange rate or return you want to perform, but we synthesize the process below:

To make a return, you just have to send us the articles back to our stores by the means you prefer (mails, messaging ...).

Calm House, Av. Cerdanya, 57, warehouse 10. Badalona 08915

As data for refund, you should only make sure that your name appears clearly in the sender so that we can identify the return.

Once we receive it, we will reimburse you the amount you pay for those items through the same payment method used in the purchase.

On the other hand, if you want another article you must make the purchase of the new through the web, since at the moment we do not have a platform for change of items.

Do I have to pay anything to request a change or return?

Calma House will run with transportation expenses in case the return or change occurs for direct responsibility of the company (shipping of wrong item, taras or manufacturing defects, ...). If the change or return is motivated only by the client's will, it will be the one who must run with the expenses that the return entails.

Can I change or return any article?

Yes, as long as it is in perfect condition and with its corresponding original labels and packaging.

When will I receive my refund?

You will receive the amount through the same payment method used for the purchase, within a maximum period of 14 days, depending on your banking entity.

PAYMENT, PROMO CODES AND GIFT CARDS

I have a promotional code, how can I redeem it?

In order to redeem a voucher code, you should add the items you want to buy to your shopping cart. Before you checkout, you have to enter your discount coupon. If the code is valid and within the validity period, it will be automatically applied to the order total.

Is it possible to purchase a gift card?

On our website you can buy a gift card and send it via email to whomever you wish. You will find different designs depending on the reason for the gift. You will find them at the bottom of our drop-down menu. Virtual gift cards can only be redeemed on our website, they are not applicable to physical shops.

How to buy in the online store of Calma House?

In the online store of Calma House you can buy for spaces and items.
Select the article that interests you. You can visualize your main photography and different views, zooms or environments. In the same product file you have the description, available measures (in case you have them), related information and price.
If you want to acquire the product, select the measure (if there are several sizes available) and add the product to the purchase cart. At this point, you can decide to continue buying or processing the order. To process the order, click on the cart icon. Here you can see a summary of the order. The purchase continues as guest or do it by registering, so you can keep the order of orders and obtain certain benefits. Choose a shipping mode, select a payment method and confirm the order. Once accepted, you will receive an email with the purchase information.

Is it safe to use my credit card in the online store?

Yes, the data is transmitted encrypted SSL. For payment with visa and mastercard only CES transactions (safe electronic commerce) will be accepted. After verifying that the card is attached to the CES, the system will contact the bank that has issued it for the user to authorize the purchase. When the bank confirms the authenticity, the charge will be carried out on the card. Otherwise the order will be canceled.

What payment method can I use to make my purchase?

We have the following means of payment: Visa, Visa Electron, Mastercard, Paypal, Google Pay, Apple Pay, Scalapay and Bank Transfer.

MY ACCOUNT AND ORDERS

In which countries can I buy online?

You can buy in Spain (Peninsula and Balearic Islands), Portugal, Belgium France, Holland, Luxembourg, Germany, Austria, Italy, Poland and Denmark. If you want to buy from a country that is not on this list, you can send us an email with the order to clientes@calmahouse.com. We will budge the order and shipping costs.

How many languages ​​can be navigated?

Currently, in the online store of Calma House you can navigate in Spanish, English and French. Go to the footer part of the website and you can change the language and/or country.

How do I recover my forgotten password?

If you have forgotten the password, you can recover it in the link "Have you forgotten your password?" on the log page or registration. You will receive an email with the instructions to restore it.

Can I remove an item from my order?

You can delete cart items during the purchase. If the order has already been processed and/or sent, it will not be possible to introduce any change.

Can I cancel my order?

Yes, as long as it has not been sent. To cancel an order that has not yet been sent, send an email to clientes@calmahouse.com.

Can I get an invoice in my company's name?

Yes. Indicate it in the request of the order or send us an email to clientes@calmahouse.com. In both cases you must facilitate the necessary fiscal information.

Where I can get my order?

You can receive it in the direction you want (except sections of emails), as long as it is in one of the territories in which Calma House sells through its online store. You have more specifications in the response to "In which countries can you buy online?"

PRODUCT

Will I receive the same product I see in the photo?

Yes, except in those products elaborated by hand. In these cases, the colors or their disposal in the product may vary slightly from the photographed article.

Can I receive periodic information in my e-mail with the latest news and offers of Calma House?

Yes. Register in our Newsletter or accepts the reception of emails with promotions and offers during the high process as a client.

STORES

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