FAQ

The Calma House online shop allows you to buy by the space you want to decorate, by collections, by colour or by article.
Select the article that you are interested in. You will see the main photo and different views, zooms or settings. The product page displays the description, the available sizes (if different sizes are available), other related information and the price.
If you wish to purchase the article, select the size (if various sizes are available) and add the product to your shopping cart. Now you can continue shopping or complete your purchase.
To complete your purchase, click on the shopping cart icon. You will see a summary of your order. You may make your purchase as a “guest” user, or register with us, which enables you to conserve a list of all purchases you have made and provides certain other benefits.
Select a delivery method and a form of payment, then confirm the order. Once confirmed, you will receive an e-mail with the details of your purchase.

You can buy in Spain (except the Canary Islands, Ceuta and Melilla), Andorra, Portugal, Belgium, France, The Netherlands, Luxembourg, Germany, Austria, Italy, Denmark, Poland and England. If you want to buy from a country that is not in this list, you can send us your order by e-mail to clientes@calmahouse.com. We will calculate the price, including shipping costs. 

At the moment, the Calma House web site offers spanish, english and french.

Yes, except for those products made by hand. In these cases, the colors or their arrangement on the product may vary slightly from the item photographed.

Yes. Sign up to our newsletter, or accept the sending of e-mails with promotions and offers while registering as a customer.

How can I recover my password if I forget it? If you cannot remember your password, you can recover it by clicking on the “Forgot your password?” link on the log-in page You will receive an e-mail with instructions for resetting your password.

You can delete articles in your shopping trolley while you are buying. Once the order has been processed and/or shipped, no changes can be made.

Yes, as long as it has not been shipped. To cancel an order that has not been shipped, call us immediately on [+34] 93.467.22.18 or e-mail us at clientes@calmahouse.com.

Contact us by telephone on 93.467.22.18 or by e-mail to clientes@calmahouse.com. We will replace the article as soon as possible.

Contact us by telephone on 93.467.22.18 or by e-mail to clientes@calmahouse.com. We will send a courier as soon as possible to deliver the correct article and collect the wrong one.

Yes. Request an invoice in the comments section while you are ordering, or e-mail us at clientes@calmahouse.com. In either case, you should provide all the necessary fiscal details.

You can receive it at any address you wish (except PO Boxes), provided it is located in one of the territories that Calma House sells to via its online shop. For more details, see the answer to “In which countries can I buy online?”.

No, the delivery address must always be in the country from which the purchase was made.

Delivery times depend on the zone where the delivery address is located. For shipments to the Spanish mainland and the Balearic Islands, the delivery time is 2 to 3 working days. For shipments abroad, delivery can take up to 5 or 6 working days.

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