Returns & Exchanges
Contact us by telephone on [+34] 93.467.22.18 or by e-mail to firstname.lastname@example.org. We will replace the article as soon as possible.
Contact us by telephone on [+34] 93.467.22.18 or by e-mail to email@example.com. We will send a courier as soon as possible to deliver the correct article and collect the wrong one.
Calma House will pay the transport costs if the exchange or return of an article is the company’s direct responsibility (wrong article shipped, damaged goods, manufacturing defects, etc.). If the exchange or return is the customer’s decision, the customer must pay the transport costs.
Articles can be exchanged or returned up to 14 days after delivery.
E-mail your request to firstname.lastname@example.org. We will provide full instructions on the procedure, depending on the exchange or return in question. We summarize the process below: To make a return, you only have to send the items back to our warehouses by the means you prefer (Post, courier ...).
Av. Cerdanya, 57, Nave 10
As data for the refund, you only need to make sure that your name appears clearly on the sender so that we can identify the return. Once we receive it, we will refund the amount you paid for those items using the same payment method used in your purchase.
On the other hand, if you want another item, you will have to purchase the new one through the web, since at the moment we do not have a platform to exchange items.
Yes, as long as it is in perfect condition, with all labels in place and in the original packaging.
You will be reimbursed via the payment medium used to pay for the purchase in a maximum of 14 days, depending on your bank.